Last updated: August 6, 2026
1. Overview
This website is operated by Scandi Sweets. Throughout the website, the terms “Scandi Sweets,” “we,” “us,” and “our” refer to Scandi Sweets.
Scandi Sweets provides this website, including all information, products, features, tools, and services available through it, subject to your acceptance of these Terms of Service.
By visiting our website, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and any additional policies referenced on the website, including our Shipping Policy, Return and Refund Policy, and Privacy Policy.
Please read these Terms carefully before using our website. You should not access the website or place an order if you do not agree to them.
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to display and sell our products.
2. Contact Information
Questions about these Terms, products, or orders can be sent to:
Scandi Sweets
Sweden
contact@scandisweets.com
Please include your order number when contacting us about an existing purchase.
3. Eligibility and Use of the Website
By using this website or placing an order, you confirm that you are legally permitted to enter into a purchase agreement in your place of residence.
Customers who are not old enough to enter into a binding agreement may only use the website or place an order with the involvement and consent of a parent or legal guardian.
You may not use our website, products, or services for any unlawful, fraudulent, unauthorized, or abusive purpose.
You must not upload or transmit viruses, malicious code, automated scraping tools, or other technologies intended to interfere with the operation or security of the website.
We may suspend or restrict access where reasonably necessary to prevent fraud, abuse, unlawful conduct, or security threats.
4. Products and Availability
Scandi Sweets sells Swedish candy, chocolate, snacks, pick-and-mix products, curated candy mixes, and related products.
Products may be available in limited quantities and may be changed, replaced, or discontinued without prior notice.
We make reasonable efforts to display product colors, shapes, packaging, and sizes accurately. However, appearance may vary depending on:
- Your screen or device
- Manufacturer packaging updates
- Production batches
- Product availability
- Natural variations between pieces
Product packaging, recipes, ingredients, weights, and designs may be updated by manufacturers without prior notice.
5. Pick-and-Mix Products
Our pick-and-mix products are carefully weighed and hand-packed in Sweden.
The exact selection included in a curated mix may vary depending on availability. Product images show an example of a typical mix and do not guarantee that every pictured candy will be included.
Every curated mix will still match the general flavor profile and net weight selected by the customer.
Different mixes and product sizes are normally packed separately unless otherwise stated on the relevant product page.
6. Ingredients and Allergens
Customers are responsible for reviewing the available ingredient, allergen, and dietary information before purchasing or consuming a product.
Ingredient and allergen information may be provided on:
- The relevant product page
- The product’s original packaging
- A label supplied with the order
- The Scandi Sweets pouch or accompanying documentation
Manufacturers may update recipes and ingredients. Customers should therefore always review the physical label supplied with the delivered product before consumption.
Our products may contain or come into contact with allergens, including milk, eggs, wheat, gluten, soy, peanuts, tree nuts, sesame, and other ingredients handled in the packing environment.
Products are only described as vegan, vegetarian, gelatin-free, gluten-free, or made without a particular ingredient when the available product information supports that description. These statements do not necessarily guarantee the absence of cross-contact.
Customers with severe or life-threatening allergies should carefully consider whether our products and packing environment are suitable for them. Additional questions may be sent to contact@scandisweets.com before ordering.
7. Prices and Payment
Prices are displayed in the currency shown on the website.
We may change product prices at any time without prior notice. A price change will not normally affect an order that has already been accepted, except where an obvious pricing or technical error has occurred.
Shipping costs, discounts, applicable taxes, and other order charges will be displayed during checkout when relevant.
Payment must be successfully authorized before an order can be processed.
Payments are handled through Shopify and authorized third-party payment providers. Scandi Sweets does not directly store complete payment-card information.
8. Customer and Delivery Information
You agree to provide accurate and complete billing, contact, and delivery information.
You are responsible for checking the following before completing checkout:
- Products
- Quantities
- Flavors
- Sizes and variants
- Delivery address
- Email address
- Telephone number, when requested
Scandi Sweets is not responsible for delivery problems caused by inaccurate or incomplete information submitted by the customer.
Contact contact@scandisweets.com immediately after ordering when a correction is needed. Changes cannot be guaranteed after packing or fulfillment has begun.
9. Order Acceptance
An automated order confirmation means that we have received your order. It does not necessarily mean that the order has been finally accepted.
We may refuse, limit, or cancel an order for legitimate reasons, including:
- Product unavailability
- Suspected fraud
- Unauthorized payment
- Obvious pricing errors
- Incorrect product information
- Delivery restrictions
- Inability to verify payment or customer information
- Unusually large quantities that appear intended for unauthorized resale
When an order is cancelled by Scandi Sweets after payment has been captured, the applicable amount will be returned to the original payment method.
10. Processing Times
Every Scandi Sweets order is carefully hand-packed in our family-owned candy shop in northern Sweden.
Orders are normally packed within one business day, subject to product availability and successful payment authorization.
Orders placed during weekends or Swedish public holidays will begin processing on the next business day.
Tracking information will be sent to the email address provided during checkout after the package has been dispatched.
11. Shipping and Delivery
Orders are shipped directly from Sweden using tracked international delivery.
Delivery estimates displayed on the website or during checkout are estimates and not guaranteed arrival dates.
Delivery may be affected by:
- Customs processing
- Carrier delays
- Weather conditions
- Public holidays
- Incorrect delivery details
- Missed delivery attempts
- Circumstances outside our reasonable control
Customers are responsible for monitoring tracking information and collecting packages when required by the delivery carrier.
Scandi Sweets will provide reasonable assistance when a shipment experiences a delivery problem.
12. Customs and Import Fees
Scandi Sweets covers applicable customs duties and import fees for orders delivered to the United States.
The amount shown at checkout is the final amount charged by Scandi Sweets. Customers should not receive additional customs duties or import charges when the package arrives.
This does not include optional or avoidable costs caused by the customer, such as:
- Address-correction fees
- Reshipping fees
- Costs caused by refusing delivery
- Storage fees caused by failure to collect a shipment
- Costs caused by inaccurate delivery information
13. Product Substitutions
We will not replace an individually packaged product with a different product without contacting the customer.
For curated pick-and-mix products, individual candy varieties may change depending on availability. These normal variations are not considered substitutions as long as the delivered mix matches the purchased flavor profile and listed weight.
14. Chocolate and Heat-Sensitive Products
Chocolate and other heat-sensitive products may soften, deform, or melt during transportation in warm weather.
Customers should consider temperatures at their delivery destination before ordering heat-sensitive products.
Where insulated packaging is offered, it may reduce the risk of heat damage but cannot guarantee that products will remain completely unaffected.
15. Returns and Exchanges
For food-safety and hygiene reasons, Scandi Sweets does not normally accept physical returns or exchanges of candy or other edible products.
We do not normally provide refunds when a customer:
- Changes their mind
- Dislikes a flavor or texture
- Orders the wrong product
- Selects the wrong size or quantity
- Opens or consumes the product
- Refuses delivery without a valid product issue
- Fails to collect the shipment
- Provides an incorrect delivery address
This does not affect claims involving products that are damaged, incorrect, missing, unsafe, or otherwise not supplied as agreed.
Our complete rules are available in our separate Return and Refund Policy.
16. Damaged, Incorrect or Missing Orders
Contact contact@scandisweets.com within seven days of delivery if an order arrives:
- Damaged
- Opened during transportation
- Incorrect
- Missing one or more items
- Unusable because of a packing or delivery issue
Your message should include:
- The order number
- A description of the problem
- Clear photographs of the shipping package
- A photograph of the shipping label
- Photographs of the affected products
After reviewing the claim, Scandi Sweets may provide a replacement, refund, store credit, or another appropriate resolution.
Do not discard the packaging or affected products until the claim has been reviewed.
17. Lost Packages
Contact contact@scandisweets.com when tracking has not updated for an unusual period or when the shipment has not arrived within the expected delivery window.
We may need to complete an investigation with the delivery carrier before providing a replacement or refund.
A shipment may need to be confirmed as lost by the carrier before a claim can be completed.
18. Refused and Undeliverable Shipments
Customers are responsible for providing a complete and accurate delivery address.
When a package is refused, left unclaimed, or returned because of an incorrect or incomplete address:
- Original shipping charges may be non-refundable
- Return-carrier costs may be deducted from an available refund
- Reshipping costs may be charged to the customer
- Returned food products may be destroyed for food-safety reasons
- The product value may be ineligible for a refund
These restrictions do not apply when the failed delivery was caused by Scandi Sweets or when applicable law requires another result.
19. Order Changes and Cancellations
Orders may only be changed or cancelled before packing or fulfillment begins.
Because orders are prepared quickly, we cannot guarantee that a cancellation or modification request can be completed after an order has been submitted.
Once an order has been packed or dispatched, it can no longer be changed or cancelled.
Cancellation requests should be sent to contact@scandisweets.com as soon as possible with the relevant order number.
20. Promotions and Discounts
Discount codes, free gifts, promotional offers, and free-shipping thresholds are subject to the conditions displayed with the relevant promotion.
Unless otherwise stated:
- Promotional codes cannot be combined
- Discounts have no cash value
- Discounts cannot be applied after an order is completed
- Free gifts are subject to availability
- Minimum order thresholds are calculated after discounts
- Cancelled or refunded items may affect eligibility for a promotion
We may correct or cancel promotions affected by technical errors, fraud, misuse, or inaccurate information.
21. Customer Reviews and Submitted Content
When you submit a review, photograph, video, comment, or other content to Scandi Sweets, you confirm that:
- You own the content or have permission to submit it
- The content is accurate and not intentionally misleading
- It does not violate another person’s rights
- It does not contain unlawful, abusive, or malicious material
- It does not contain malware or harmful code
You grant Scandi Sweets a non-exclusive, worldwide, royalty-free license to display, reproduce, edit, and use the submitted content in connection with our store, website, marketing, and social-media accounts, subject to applicable law.
We may remove content that violates these Terms.
22. Intellectual Property
The Scandi Sweets name, branding, website design, original photographs, graphics, videos, copy, and other original content are owned by or licensed to Scandi Sweets.
You may not reproduce, distribute, sell, scrape, republish, or commercially exploit our original content without prior written permission.
Third-party product names, packaging, logos, and trademarks belong to their respective owners.
23. Third-Party Services
Our website may include payment providers, applications, tracking services, social-media features, or links operated by third parties.
Third-party services may be governed by their own terms and privacy policies.
Scandi Sweets is not responsible for the independent content, availability, security, or practices of third-party websites and services.
24. Privacy
Our collection and use of personal information are governed by our separate Privacy Policy.
We may process information needed to:
- Accept and process orders
- Process payments
- Deliver purchases
- Provide customer support
- Prevent fraud
- Comply with legal requirements
- Improve our website and services
- Conduct marketing where legally permitted
25. Errors and Inaccuracies
The website may occasionally contain typographical errors, incorrect prices, inaccurate descriptions, availability errors, or other omissions.
We may correct an error, update information, or cancel an affected order where reasonably necessary.
When an accepted order is materially affected, we will contact the customer and provide an appropriate option, which may include accepting the corrected information or receiving a refund.
26. Website Availability
We aim to keep our website accurate, secure, and available. However, we cannot guarantee that access will always be uninterrupted, timely, secure, or error-free.
We may temporarily restrict access for maintenance, security, updates, or circumstances outside our reasonable control.
27. Limitation of Liability
To the maximum extent permitted by applicable law, Scandi Sweets will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or purchase of our products.
Our total liability relating to an order will not normally exceed the amount paid for the affected order.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory liability relating to fraud, intentional misconduct, unsafe products, or personal injury where applicable law prevents such a limitation.
28. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
29. Governing Law
These Terms and purchases made through the website are governed by the laws of Sweden.
This choice of law does not remove mandatory consumer protections that may apply to a customer under the laws of their place of residence.
Customers should first contact contact@scandisweets.com regarding a dispute so that we have an opportunity to resolve the matter directly.
30. Changes to These Terms
We may update these Terms to reflect changes in our products, business, website, services, or legal obligations.
The latest version will be published on this page with its updated effective date.
Changes will not retrospectively reduce rights relating to an order already accepted unless required by law or agreed with the customer.
31. Contact
Questions about these Terms of Service should be sent to:
Scandi Sweets
Sweden
contact@scandisweets.com