Frequently Asked Questions
About Scandi Sweets
Is your candy really from Sweden?
Yes. Our candy is sourced in Sweden and every order is packed in our family-owned candy shop in northern Sweden before being shipped directly to you.
Where is Scandi Sweets located?
Scandi Sweets is based in Sweden. We pack and ship our orders from our family candy shop in northern Sweden.
Do you have a physical store?
Our family operates a physical candy shop in Sweden. Scandi Sweets was created to bring the authentic Swedish candy experience to customers in the United States.
What makes Swedish candy different?
Swedish candy is known for its bold flavors, playful shapes, and wide variety of textures. You’ll find everything from soft foam candy and chewy gummies to fizzy sour pieces, salty licorice, chocolate, and classic Swedish favorites.
Products and Candy Mixes
What is included in a candy mix?
Each mix contains a curated selection of Swedish candy based on the flavor profile you choose. Depending on the product, this may include gummies, foam candy, fizzy pieces, sour candy, sweet candy, licorice, or BUBS favorites.
Will my mix look exactly like the pictures?
Not always. Product images show an example of the type of candy usually included in each mix.
The exact selection may vary slightly depending on availability, but your bag will always match the selected flavor profile and listed weight.
Can I choose every candy included in my mix?
Our standard mixes are curated by us and cannot currently be customized piece by piece.
Each mix is carefully created to offer a balanced variety of flavors, colors, shapes, and textures.
Are different mixes packed in separate bags?
Yes. Different candy mixes and sizes are normally packed separately unless otherwise stated on the product page.
Are your candy bags weighed?
Yes. Every mix is carefully weighed to ensure it contains at least the net weight selected when ordering.
Why does the candy selection sometimes change?
Candy availability can change because products may sell out, be seasonal, or temporarily become unavailable from the manufacturer.
When this happens, we may replace an individual candy inside a curated mix with another suitable Swedish candy that matches the same general flavor profile.
Do you sell individually packaged candy?
Yes. Along with our curated pick-and-mix bags, we also offer individually packaged Swedish candy from popular brands.
Packaged products are sold in their original manufacturer packaging.
Do you sell BUBS candy?
Yes. We offer several varieties of authentic BUBS candy sourced in Sweden, including individual bags and selected BUBS mixes.
Availability may vary because certain BUBS products can sell out quickly.
Do you sell Swedish licorice?
Yes. We offer both sweet and salty Swedish licorice, including products with the strong salmiak flavor that is popular throughout Scandinavia.
Swedish salty licorice can have a much stronger flavor than ordinary sweet licorice.
Ingredients and Allergens
Where can I find the ingredients?
Ingredient information is provided on the relevant product page whenever available.
Packaged products also include the manufacturer’s ingredient information on the physical packaging. Candy mixes may include ingredient and allergen information on the pouch, an attached label, or accompanying documentation.
Can manufacturers change their ingredients?
Yes. Manufacturers may occasionally update recipes, ingredients, or production methods without giving us advance notice.
You should always review the physical label included with your order before consuming a product, especially when you have an allergy or dietary restriction.
Do your products contain allergens?
Some products may contain or come into contact with common allergens, including:
Milk, eggs, wheat, gluten, soy, peanuts, tree nuts, and sesame.
Our candy shop handles many different products in the same environment, so cross-contact may be possible.
Is your candy safe for someone with a severe allergy?
We cannot guarantee an allergen-free packing environment.
Customers with severe or life-threatening allergies should carefully review all product information and contact us at contact@scandisweets.com before ordering.
Is all your candy vegan?
No. Some Swedish candies are vegan, while others may contain gelatin, beeswax, milk, or other animal-derived ingredients.
Products are only described as vegan when the available manufacturer information supports that description.
Is all your candy gelatin-free?
No. Many Swedish candies are gelatin-free, but some products still contain gelatin.
Please review the product description and ingredient information before ordering.
Is your candy gluten-free?
Some products may be made without gluten-containing ingredients, but we cannot guarantee that all products are gluten-free or free from cross-contact.
Only rely on gluten-free labeling where it is clearly stated on the product page or physical packaging.
Do your products contain artificial colors?
This depends on the product. Many Swedish candies use different coloring ingredients than those commonly found in American candy, but ingredients vary between brands and products.
Please review the ingredient information for the specific product before ordering.
Do all your products contain no Red 40?
No. We offer products made without Red 40, but this claim does not automatically apply to every product in our store.
Products and collections should be checked individually for current ingredient information.
Orders
How quickly do you process orders?
Orders are normally packed within one business day, subject to product availability and successful payment authorization.
Orders placed during weekends or Swedish public holidays will begin processing on the next business day.
Can I change my order after placing it?
Contact us at contact@scandisweets.com as soon as possible with your order number.
We may be able to change your order before packing begins, but changes cannot be guaranteed once the order is being prepared.
Can I cancel my order?
Orders may only be cancelled before packing or fulfillment has begun.
Because we prepare orders quickly, cancellation requests should be sent immediately. Once an order has been packed or shipped, it can no longer be cancelled.
I entered the wrong delivery address. What should I do?
Contact contact@scandisweets.com immediately with your order number and the correct address.
We cannot guarantee that the address can be changed after fulfillment begins. Customers are responsible for checking that their delivery information is correct before completing checkout.
What happens when a product is out of stock?
For individually packaged products, we will normally contact you before replacing or removing the product.
For curated candy mixes, an unavailable candy may be replaced with another suitable candy that matches the purchased flavor profile.
Shipping and Delivery
Where do you currently ship?
We currently ship from Sweden to customers throughout the United States.
Available destinations will be shown during checkout.
Is shipping tracked?
Yes. Orders are shipped using tracked international delivery.
Tracking information will be emailed to you after your package has been dispatched.
How long does delivery take?
The estimated delivery time will be shown during checkout.
Delivery times begin after the order has been dispatched and may be affected by customs processing, carrier delays, weather, public holidays, or incorrect delivery information.
Why has my tracking not updated?
International tracking may occasionally take time to update between scanning locations.
A lack of updates for a short period does not necessarily mean that the package is lost. Contact us when tracking has not changed for an unusual period or the order has passed its expected delivery window.
What should I do when my package is delayed?
Check the tracking link included in your shipping confirmation first.
When the shipment has passed the expected delivery window, contact contact@scandisweets.com with your order number so we can review the tracking and assist with the carrier investigation.
What happens when my package is lost?
We will work with the shipping carrier to investigate the shipment.
A package may need to be confirmed as lost by the carrier before a replacement or refund can be issued.
What happens when I do not collect my package?
Customers are responsible for monitoring tracking and collecting packages when required.
Packages that are refused, left unclaimed, or returned because of an incorrect address may not qualify for a full refund. Additional return or reshipping costs may also apply.
Customs and Import Fees
Will I have to pay customs or import fees?
No. Scandi Sweets covers applicable customs duties and import fees for orders delivered to the United States.
The amount shown at checkout is the final amount charged by Scandi Sweets. You should not receive an additional customs or import bill when your package arrives.
Can customs delay my package?
Yes. Although applicable duties are covered, international packages may still be inspected or processed by customs authorities.
Customs processing times are outside our direct control and may occasionally delay delivery.
Freshness and Storage
How fresh is the candy?
Every candy mix is packed to order in our family candy shop in Sweden and sealed before shipping.
Individually packaged products are sent in their original manufacturer packaging.
How should I store my candy?
Store your candy in a cool, dry place away from direct sunlight, moisture, and heat.
Keep opened candy inside its resealable pouch or another airtight container.
How long will the candy stay fresh?
Freshness varies depending on the type of candy and its ingredients.
Always follow the best-before information supplied on the product packaging or label. Proper storage helps preserve the candy’s flavor and texture.
Can I refrigerate my candy?
Most gummy and foam candy does not need refrigeration.
Refrigeration may sometimes make candy firmer or create moisture when the package is opened. A cool, dry cupboard is normally the best option.
Chocolate and Warm Weather
Can chocolate melt during shipping?
Yes. Chocolate and other heat-sensitive products may soften or melt when shipped during warm weather.
Customers should consider the temperature at their delivery destination before ordering chocolate.
Do you refund melted chocolate?
Melting caused by warm weather during transportation is not normally considered product damage because temperature conditions are outside our control.
Insulated packaging may reduce the risk where offered, but it cannot completely guarantee that chocolate will remain unaffected.
Returns, Refunds and Problems
Do you accept returns?
No. For food-safety and hygiene reasons, we cannot accept physical returns or exchanges of candy or other edible products.
Can I receive a refund because I do not like the candy?
No. Personal taste preferences are not considered a product defect.
We do not normally issue refunds because a customer dislikes a flavor, texture, level of sourness, or type of licorice.
What should I do when my order arrives damaged?
Contact contact@scandisweets.com within seven days of delivery.
Include your order number and clear photographs of:
- The shipping package
- The delivery label
- The damaged products
- Any visible damage or opening
Please keep the package and affected products until we have reviewed the claim.
What should I do when I receive the wrong product?
Contact us within seven days of delivery at contact@scandisweets.com.
Include your order number and photographs showing the products you received. After reviewing the issue, we may provide a replacement, refund, store credit, or another suitable resolution.
What should I do when an item is missing?
Contact us within seven days of receiving your order.
Send your order number and photographs of the products and packaging so we can review how the order was fulfilled.
How are approved refunds issued?
Approved refunds are normally returned to the original payment method.
Processing times after approval depend on your bank, card issuer, or payment provider.
Payments and Promotions
What payment methods do you accept?
Available payment methods are shown during checkout and may vary depending on your location and device.
Payments are securely processed through Shopify and authorized payment providers.
Is my payment information secure?
Payments are processed through Shopify and its authorized payment providers.
Scandi Sweets does not directly store your complete payment-card information.
Can I use more than one discount code?
Unless a promotion specifically states otherwise, discount codes cannot be combined.
Can a discount be added after my order is placed?
No. Discount codes must be entered during checkout before the order is completed.
We cannot normally apply a promotion retroactively to an existing order.
How does the free-shipping threshold work?
Eligible orders automatically receive free shipping when the required order value is reached.
The threshold may be calculated after discounts and does not include cancelled or refunded items unless otherwise stated.
Contact
How can I contact Scandi Sweets?
Email us at:
Please include your order number when contacting us about an existing order.
Our customer-support team will respond as soon as possible during normal business days.